Shipping policy

Welcome to Umer Imrtan! We aim to provide a smooth and reliable shipping experience for all our customers. Please read our Shipping Policy to understand how we process and deliver your orders.

1. Order Processing Time

Orders are typically processed within 1–3 business days after they are placed, subject to product availability and order verification.

Orders placed on weekends or public holidays may be processed on the next business day.

During sales, promotions, or busy periods, processing may take longer than usual.

2. Shipping and Delivery Time

Estimated delivery times depend on your delivery location and the courier service used.

Within Pakistan: Estimated delivery within 3–7 business days after dispatch.
International Orders: Delivery times vary by destination and shipping service. Please contact us to confirm availability and estimated delivery times.

These timeframes are estimates and are not guaranteed. Delays may occur due to weather conditions, public holidays, courier issues, or other circumstances beyond our control.

3. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout or communicated before your order is confirmed.

Any free shipping offers will be subject to the conditions stated in the relevant promotion.

4. Order Tracking

If tracking is available for your shipment, we will share the tracking information once your order has been dispatched.

Please allow some time for tracking details to become active in the courier's system.

5. Incorrect Shipping Information

Customers are responsible for providing accurate shipping addresses, phone numbers, and other required delivery details.

If you notice an error in your shipping information, please contact us as soon as possible. We cannot guarantee changes once an order has been processed or dispatched.

6. Delayed or Missing Orders

Although we work to deliver orders within the estimated timeframe, delays can occasionally occur.

If your order has not arrived within the expected delivery period, please contact us so we can assist you in checking its status with the courier.

7. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us promptly with your order details and clear photographs of the issue, where applicable.

We will review your concern and assist you according to our Return and Refund Policy and applicable consumer protection laws.

8. International Shipping and Customs

For international orders, additional customs duties, taxes, or import charges may apply depending on the destination country's regulations.

Unless otherwise stated at checkout, customers are responsible for applicable import charges. International shipping availability and delivery times must be confirmed before ordering.